Silver Fern Rotorua Suites & Spa

Helen was very polite and professional, making us feel welcome. The location was excellent - just a short distance from the Redwoods, supermarkets, and a good coffee shop. The kitchen was well-equipped with everything we needed for our stay. We also appreciated the thoughtful touch of a manual for using the TV. Overall, we had a wonderful experience!

The staff were friendly and helpful, and the room was a decent size with electric blankets for the bed and a heat pump for the room and sky movies to watch. The kitchen setup was good with enough dishes and cutlery including pots and a toaster and kettle and ample tea and coffee as well as a small bottle of milk and two small packets of biscuits. The room was very clean so thank you housekeeping.

When we asked for ice, Antony went and bought some. He also upgraded us to the 1 bedroom, and it was very roomy. The tub was huge. Great water pressure. All the staff was super friendly. We had read mixed reviews online, but we took a chance because our Auckland Marriott hotel had turned out to be a bitter disappointment, forcing us to change plans. Silver Fern was so much better that we were very glad we stayed. The whole area of Rotorua has a sulfur smell, but it wasn't overwhelming, like at the geysers and hot springs nearby. We also didn't see the mosquitoes some other people talk about in reviews.

Loved the room it was clean & private with it's own spa. I enjoyed the large shower with powerful water pressure & my wife loved the coffee. The perfect little getaway while visiting friends in Rotorua.

Wonderful small apartment if you are wanting some space. Beds very comfortable and really quiet at night. Nice little kitchenette and massive spa bath in the bathroom. Bonus to have access to sky channels. Nice touch to get real milk and cookies on arrival.